FAQ
Q1: What payment method do you support?
A: PayPal.
Q2: What transportation method do you support?
A:The products will transported by DHL, UPS, USPS, SISH-Fedex, FedEx Ground，Lastership, SUREPOST, OTGround.
Q3: I’m having problems via PayPal, can you help?
A:Please contact us through our contact page, and we'll do all we can to find a solution and get your subscription up and running!
Q4: Do you ship worldwide?
A:No, we only ship USA.
Q5: Could I get a refund please?
A: If you found the product has quality issue and proved us, then of course you would get refund.
Q6: It is difficult to spread the thermal paste and/or it comes off the surface while spreading. What can I do?
A: Prior to application make sure that the surface is clean and there are no residues of any kind. We recommend to clean the surface with TG Remove or any similar cleaner which ideally contains acetone. Make sure your thermal paste has at least room temperature before applying. In winter or in cold conditions we recommend to put the syringe on your radiator (heater) or use a hair dryer to heat up the syringe. The application has to be performed slowly and with some pressure from the top. Avoid any fast sweeping motion, one application across a typical Intel- or AMD-CPU should take at least 3 seconds - The slower you move, the better.
Q7: Should I put the syringe back into the original packaging after application?
A: The packaging is coated from the inside to prevent any kind of UV damage or other environmental influences on the product. For maximum shelf life please put the product back into the bag and make sure to close it with the original cap.
Q8: How do I use the applicator included with the thermal grease?
A: The applicator allows for well-aimed, controlled and even application of thermal grease. After screwing it onto a syringe, it allows for easy application of the thermal grease.
Q9: How long can thermal paste be used after opening?
A: At correct storage conditions our thermal paste can usually be used for at least 3 years after opening, usually even longer.
Q10: I’m missing the applicator/spatula to apply my thermal paste. What can I do?
A: Even though we recommend to spread the thermal paste evenly across the whole surface you can alternatively also draw a thin X across your chip. The mounting pressure will spread the thermal paste between the two surfaces. However, make sure not to use too much paste.
Q11: For how many applications will 1.5ml/3ml thermal grease last?
A: Assuming a CPU with a surface area of 27x27mm, a 3ml filling will amount to approximately 20 applications. Correspondingly, a 1.5ml filling will amount to approximately 10 applications. A drop with a diameter of 3mm should suffice to fully cover the aforementioned surface area. These indications are merely meant for orientation and are also dependent on the individual skill of the user.
Q12: What to do if thermal grease is difficult to apply?
A: The viscosity of thermal paste is temperature dependent. If viscosity is poor, it is advisable to provide the sealed, water-tight syringe for 3 minutes in a cup of hot water. After several minutes, the syringe can be taken out of the water and the thermal grease can be easily applied.
Q13: What do you consider a conventional thermal paste?
A: Maxtor classifies "traditional" thermal paste as a product that consists of a matrix material such as silicone oil in combination with nano particles for heat transfer. The nano particles are not electrically conductive and are usually provided from oxides such as aluminium-oxide.