Refund policy

Returns

You may request a return within 7 calendar days after your order is shown as delivered. To be eligible for a change-of-mind return, the item must be unopened, unused and in its original packaging, with proof of purchase. Thermal paste, thermal pads and phase-change materials that have been opened, dispensed, extruded, cut, installed, contaminated or otherwise used are not eligible for a change-of-mind return.

Contact Maxtor through our Contact page before sending any item back. Include your order number, the product model, the reason for the request and clear photos when relevant. Do not return products without return authorization and return instructions from Maxtor.

Incorrect, damaged or defective items

Inspect your order promptly after delivery. If you received the wrong item, the shipment arrived damaged, or you believe the material is defective, contact us within 7 calendar days after delivery with your order number and supporting photos or video. We will review the evidence and provide the appropriate replacement, return or refund remedy. This section does not limit any rights that cannot be waived under applicable law.

Bulk orders and refund abuse

Bulk, wholesale, volume-discount, individually quoted and negotiated orders are final sale unless return rights were agreed in writing before purchase. This does not exclude claims involving an incorrect item, damage in transit, a verified material defect, failure to ship, or rights that cannot be waived under applicable law.

Maxtor may reject a refund or return request when order, shipping, product or communication records reasonably indicate fraud or abuse. Examples include material misrepresentation; substituting, altering or returning a different product; claiming that opened, dispensed, extruded, cut, installed, contaminated or otherwise used material is unused; duplicate refund claims for the same loss; or seeking a refund for goods not purchased from Maxtor. We may request additional evidence before making a decision.

Shipping costs and refunds

For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge is not refundable. If Maxtor confirms that the item was incorrect, damaged in transit or defective, Maxtor will provide the applicable return instructions and cover reasonable authorized return shipping.

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after another remedy is approved. Please allow 5–10 business days after the refund is issued for your bank or card provider to post it. Processing times are controlled by the payment provider.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.